Job Description

Technical Writer

San Jose, CA (Hybrid: 3 days onsite / 2 remote)

Strong experience with structured authoring (XML, DITA, or similar frameworks)

• Proficiency in key tools:
  • Oxygen XML Editor
  • Markdown
  • VS Code
  • Git

Key Responsibilities

• Develop and maintain high-quality product documentation for Cisco Security solutions (e.g., architecture guides, admin guides, APIs, workflows)
• Translate complex security and networking concepts into clear, structured, and user-friendly content
• Leverage AI tools within the authoring lifecycle (drafting, summarization, validation, content reuse, and QA)
• Own structured documentation frameworks using XML, Markdown, and reusable content models
• Collaborate cross-functionally with engineering, product management, and SMEs to gather inputs and validate accuracy
• Manage documentation in version-controlled environments (Git) and contribute to modern doc pipelines
• Continuously improve documentation workflows by incorporating automation, AI tooling, and best practices
• Ensure content aligns with internal standards, style guides, and product release timelines

Required Qualifications

• 5+ years of technical writing experience in enterprise technology (security, networking, cloud, or infrastructure)
• Demonstrated experience integrating AI into content creation workflows (not theoretical-practical usage required)
• Strong experience with structured authoring (XML, DITA, or similar frameworks)
• Proficiency in key tools:
  • Oxygen XML Editor
  • Markdown
  • VS Code
  • Git
• Experience writing for security or cloud-delivered platforms
• Ability to quickly understand and document complex distributed systems and architectures
• Strong stakeholder communication skills and ability to work with technical SMEs

Preferred Qualifications

• Experience documenting Cisco or similar enterprise security platforms
• Familiarity with AI-assisted tools (e.g., Codex, LLM-driven authoring tools, content automation platforms)
• Knowledge of modern documentation practices such as:
  • Docs-as-code
  • Content modularization
  • API documentation standards
• Background in network security, SSE, or zero trust architectures

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