Job Description

Spa Manager

Richmond VA

Direct Hire (or contract to hire)

About the Position

We are more than an organic spa — we are a sanctuary built on intention, integrity, and genuine care. Rooted in the belief that true luxury is found in the balance of expertise, intention, and results, we create an environment where skilled therapists and estheticians blend elevated spa experiences with deep, intentional care.

Every detail of our spa — from the products we thoughtfully select to the way we support one another — is guided by respect for the mind, body, and spirit. We believe exceptional guest experiences begin behind the scenes, with leaders who uplift their teams, lead with humility, and understand that when people are truly valued, excellence naturally follows.

We are seeking an experienced, purpose-driven Spa Manager to guide daily operations and support continued growth. This role is ideal for a confident, hands-on leader with a strong background in spa or hospitality management who leads with integrity, supports their team with intention, and sets clear expectations by example.

The Spa Manager plays a vital role in shaping both the guest experience and the internal culture. This position requires a leader who values professionalism, mutual respect, and healthy boundaries between management and staff, fostering an environment built on trust and accountability. A successful candidate understands the importance of collaboration across locations, works as a unified team player, and consistently acts in the best interest of the spa.

Through thoughtful leadership, operational excellence, and a people-centered approach grounded in clear boundaries, the Spa Manager ensures the mission, vision, and standards of the spa are upheld while cultivating a workplace where team members feel supported, respected, and empowered to succeed.

Requirements

• Previous experience as a Spa Manager or Assistant Spa Manager

• Proven success managing large teams in a fast-paced spa or wellness environment

• Strong understanding of spa operations, KPIs, scheduling, inventory, and financial controls

• Demonstrated leadership ability to coach, motivate, and hold teams accountable

• Experience balancing supportive leadership with clear professional boundaries

• Excellent communication, organization, and problem-solving skills

• Leads by example with integrity, consistency, and professionalism

• Practices servant leadership

• Maintains professional boundaries while fostering a respectful, supportive team culture

• Demonstrates sound judgment and discretion in manager–employee relationships

• Upholds fairness, consistency, and accountability in leadership presence

• Comfortable making data-driven and people-focused decisions

• Understands that accountability and support go hand in hand

Responsibilities

• Lead, coach, and support front desk staff and service providers through consistent one-on-ones and ongoing coaching

• Conduct regular performance check-ins and deliver clear, constructive feedback

• Facilitate onboarding, training, and continued education for team members

• Lead and organize team meetings aligned with goals, expectations, and standards

• Maintain appropriate managerial boundaries while fostering a respectful, supportive culture

• Monitor calls and provide feedback to ensure professionalism, education-based communication, and exceptional client care

• Oversee daily spa operations to ensure efficiency, consistency, and high standards

• Analyze KPIs, operational metrics, and performance data

• Run reports related to sales, productivity, staffing, and guest experience

• Manage staff schedules and time-off requests to ensure proper coverage and balance

• Ensure compliance with all health, safety, and facility standards

• Achieve sales goals through a non-aggressive, educational sales approach

• Coach teams on consultative conversations focused on client needs rather than pushy selling

• Support front desk and service providers in creating seamless, high-quality guest experiences

• Address client concerns proactively and resolve issues professionally

• Manage inventory, ordering, and controls to minimize waste and maintain readiness

• Oversee expense management and support budgeting efforts

• Monitor product usage and retail performance in alignment with business goals

• Contribute ideas to support growth and operational improvements

• Partner with ownership and leadership on process improvements, training strategies, and performance goals

• Maintain a forward-thinking mindset focused on sustainable growth and team success

Benefits

• Competitive salary plus performance incentives

• Paid time off (PTO)

• Health benefits including medical, dental, and vision insurance

• Employee discounts on services and products

• Supportive, values-driven team environment

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