Job Description

Classification: Community Engagement Clerk

Location: Howe Branch

Reports to: Head of Public Safety

Updated : 3/17/2026

EXTERNAL POSTING



General Statement of Duties : This position is responsible for ensuring a safe and enjoyable library environment. In
general, this position responds to incidents of conflict in the library workplace and finds immediate solutions, including
contacting appropriate authorities. Incumbent also acts as a community liaison and assists with various library
programming. This position is under direct supervision of a librarian or other supervisory library staff member with leeway
permitted for the exercise of independent judgment in carrying out the details of the work.



Typical Work Activities :

• Communicates and enforces the library’s Behavior Policy.
• Monitors library to ensure all patrons can enjoy a safe place to access materials and information.
• Support library staff when dealing with difficult patrons.
• Encourages patrons to exit buildings when not allowed in due to prescribed policy or banning.
• Mediates problem interactions between patrons or problem interactions between patrons and staff, and/or contacts

the proper authorities.

• Serve as a positive role model for the library and community youth.
• Assists with programming to entertain, educate and engage library users of all ages.
• Assists with activities and events that support the personal, social, cultural and academic growth of young people.
• Other duties as assigned.
  
  

Required Knowldege, Skills and Abilities:

• Possess strong interpersonal skills.
• Represent the library in a positive and friendly manner.
• Knowledge of the neighborhood and community.
• Ability to de-escalate and resolve conflict.
• Ability to engage with visitors of all ages.
• Ability to perform both independently and as a team member.
• Ability to understand and follow oral and written instructions.
• Demonstrate the ability to communicate emergencies to police and emergency personnel whenever required.
• Possesses and demonstrate emotional maturity.
• Demonstrates good judgement even in stressful situations.
• Physical condition commensurate with the demands of the position.
  
  

Minimum Qualifications:
• Graduation from high school or possession of a high school equivalency diploma.

Work Schedule: 37.5 hours per week including weekends, afternoon, and evening hours.
Monday- 12pm-8pm

Tuesday- 10am-6pm
Wednesday- 12pm-8pm
Thursday- 10am-6pm
Friday 10am-6pm

Starting Pay: $16.81 an hour



Deadline: March 24, 2026



Apply to: Send cover letter, resume and 3 professional references including email addresses to:

Human Resources
hr@albanypubliclibrary.org










Albany Public Library is an AA/EO institution and is strongly and actively committed to increasing diversity within its organization.

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