Job Description

Night Auditor The Night Auditor will be responsible for supervising night accounting and general hotel operations to ensure the maintenance of financial controls, compliance with standards and regulations, customer satisfaction, and protection of the guests, staff, and assets. Responsibilities * Approach all encounters with guests and team members in a friendly, service-oriented manner * Maintain high standards of personal appearance and grooming, which includes proper dress and a correct name tag when working * Always comply with Hotel standards and regulations to encourage safe and efficient hotel operations * Reads daily reports: therefore, is adequately informed with all daily happenings at the hotel * Create and distribute flash reports, which are sent to everyone on that email distribution list * Balance and audit for accuracy all room and tax charges (rate check, cashier’s reports and guest and house accounts * Complete nightly audit-date roll at schedule time * Communicate with other hotel departments as necessary to resolve accounting discrepancies and to request or provide information * Perform all Guest Service Agent functions as required; assist in booking room reservations; in answering hotel phone calls and notifying guests of messages; facilitate proper security of department keys * Respond quickly to guest requests in a friendly manner. Follow up to ensure guest satisfaction * Restart all front desk computers to ensure that computer updates are done daily * Complete the gross revenue report in a timely manner so that management can properly prepare for daily meetings * Organize the front office area by 6:30 a.m. so that the A.M. front office staff can properly prepare for their shift * Fulfill Manager on Duty shifts * Have thorough knowledge of outside venues and directions to each * Perform other duties as requested by management * Attend meetings/training as required by management * Have thorough knowledge of outside venues and directions to each * Full understanding of the Front Desk system for all guest services * Perform other duties as requested by management * Attend meetings/training as required by management Requirements Education & Experience: * At least one-year guest service experience in a hospitality environment or equivalent experience required. * Working knowledge of computer systems * Previous experience in night audit or accounting roles desired.

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