Job Description
Sorrel River Ranch aspires to welcome guests and staff into a progressive, authentic community that shares the common passion of living life to its fullest. We’re driven to develop and foster a one-of-a-kind ranch resort experience offering the best quality locally grown food, most unforgettable and enjoyable adventure pursuits, genuine relaxation that restores the mind and body, unique opportunities for bonding with loved ones, and a wealth of experiential education programming with the goal of expanding our collective awareness, understanding, and appreciation of the incredible world we all share.
POSITION OVERVIEW: To embody The Sorrel River Ranch standard by exceeding guest expectations in all areas of service. Manage small and large details related to guest requests and communicate necessary follow-up with pertinent teams. Support the Front Office and Experience team by working to implement the itinerary for guest daily coordination. Work tirelessly to execute The Sorrel River Ranch mission through supporting The Sorrel River Ranch operations team and stepping up to complete all tasks that need to be done. Work to further The Sorrel River Ranch product by questioning operational norms, proposing solutions, and striving to innovate and streamline The Sorrel River Ranch operations.
POSITION RESPONSIBILITIES: - Embrace all The Sorrel River Ranch standards and values both within the workplace as well as when out in the community.
- Provide The Sorrel River Ranch Experience with guests with esthetic services.
- Provide the highest standard of massage, health, and hygiene to The Sorrel River Ranch clients.
- Maintain the Sorrel River Ranch standards throughout the spa.
- Maintain a clean, safe, and well-organized spa environment through consistent monitoring of the entire Spa.
- Make sure the Spa is always guest-facing.
- The spa therapist must act as a role model, demonstrating the high standards of guest service and treatment protocol.
- Ensure knowledge of all spa services, products, and treatments so that you can train and work alongside other spa therapists.
- Comply with all company health and safety procedures, as well as general company rules and regulations.
- Conduct daily checks throughout the whole spa to ensure it is clean, tidy, and well stocked with products and provisions.
- Assist management in the ordering of spa products, supplies, and equipment.
- Learn to follow standard operating procedures to consistently deliver the Sorrel River Ranch wellness product.
- Keep stock of retail products in the Spa.
- Help manage back-of-the-house inventory through tracking, organization, ordering and restocking of the spa.
- Responsible for the utility room and the snack bar in the spa – manage all linen and towels and make sure both rooms are stocked appropriately.
- Help manage and maintain the interior and exterior of the Spa and elsewhere when needed. This will include cleaning, snow removal, general maintenance, landscaping, upkeep of all equipment, and attention to decor. Actively work to recognize what maintenance needs to be completed and communicate with the appropriate team members.
- Work with management to make sure all equipment in the spa is up to par and functions properly.
- Conduct testing and checks on all spa equipment and amenities such as sauna, steam, isopods, etc., and notify maintenance staff of any maintenance issues.
- Assist the housekeeping department with evening room turndown when necessary.
- Assist and support lodge staff as much as needed.
- Operate and fully understand in-house technology systems such as MEWS, TOAST, etc.
- Perform other duties as assigned.
EDUCATION/ EXPERIENCE/OTHER REQUIREMENTS: - High school diploma or GED
- Massage Therapist license is a must.
- Minimum of 2 years of massage therapist experience
- Additional specialized wellness skills
- Ability to work in a fast-paced, dynamic environment; be a team player.
- Ability to roll with changes and needs of a quickly growing and expanding company.
- Excellent language skills, both written and verbal
- High ethical standards
- Must be flexible in schedules, days, nights, weekends, etc.
- Previous experience in hospitality/guest-facing environments.
PHYSICAL DEMANDS/ ABILITY TO: - Lift 50+ pounds.
- Perform 4-6 massages a day.
- Bend, stoop, kneel, and reach with hands and arms.
- Express and exchange ideas by means of the spoken word accurately, loudly, and quickly.
- Perceive the nature of sounds at a normal speaking level and make fine discrimination in sound.
- Visual acuity determines accuracy, neatness, and thoroughness of the work assigned.
- Withstand a moderate noise level.
We have limited rental housing available on a first-come, first-served basis. Starting with the rate of pay will be based on the level of experience.
We thank all applicants; however, only those selected for an interview will be contacted. Applicants who do not already have legal permission to work in the United States will not be considered. Sorrel River Ranch Resort & Spa is an Equal Opportunity Employer committed to a diverse work culture, M/F/D/V
Job Tags
Flexible hours, Night shift, Weekend work, Afternoon shift