Job Description

Type:

• 3-year Contract with two 1-year extensions (totaling 5 years)

Full Time or Part Time:

• Full-Time

Pay Rate:

• TBD

Location:

• San Antonio, Texas – Onsite
• Multiple locations within 15 miles of the zip code 78207

Language Requirements:

• Write, read, and speak English

Language Preferences:

• Write, read, and speak Spanish

Job Overview

We are seeking a candidate for the Event Staff position that provides customer service and operational support during special events for a public transportation company. This role assists patrons with needs, supports crowd flow, and helps with the safe and orderly loading of buses under the supervision of Supervisors. Event Staff play a key role in ensuring positive rider experiences during high-volume events. Perform other duties as assigned.

Experience Requirements:

• Minimum 1 year of customer service, event support, or public-facing experience
• Ability to follow instructions and work under the direction of Supervisors
• Experience interacting with the public in fast-paced or high-traffic environments
• Ability to communicate clearly and professionally with patrons and staff

Experience Preferences:

• Experience working on special events, transportation services, or crowd management
• Experience assisting with passenger loading, queuing, or boarding procedures
• Experience in public service, hospitality, security, or event operations
• Familiarity with public transportation systems or large-scale event logistics

Physical Requirements:

• Ability to stand and walk for extended periods of time
• Ability to work outdoors in varying weather conditions
• Ability to lift, carry, push, or pull up to 30 pounds as needed
• Ability to climb steps, bend, reach, and perform repetitive movements
• Adequate vision, hearing, and communication ability to assist patrons and respond to instructions
• Ability to work evenings, weekends, and holidays based on event schedules

Education Requirements:

• High school diploma or GED

Education Preferences:

• Coursework or training in customer service, hospitality, public safety, or event management
• Certifications related to crowd control, safety awareness, or customer service

Training Schedule:

• TBD

Schedule:

• Monday through Friday; 8:00 a.m. to 5:00 p.m. (CST).

Dress Code:

• TBD

Benefits:

• Yes

Additional Information:

Drug screening, background, and reference checks are performed if required. Valid identification and reliable transportation are required. We are an E-Verify employer. We will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Our employees are authorized to work in the United States.

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