Email Customer Service Rep
Location Carmel, IN | Onsite
Compensation & Schedule
• $19.00 per hour
• Monday–Friday between 8:00 AM–6:00 PM
• Project (scheduled through end of year)
Role Impact
The role will be monitoring email inboxes ensuring that all emails are responded to within 24 hours. Will be supporting high-volume inbox and data processing workflows while partnering with internal teams to prevent escalations and resolve issues quickly.
Key Responsibilities
• Manage and respond to high-volume email communications (approximately 26,000 per month) within one business day SLA
• Interpret insurance documents and multiple insurance types; respond directly or route to appropriate teams
• Maintain client-specific business rules and communicate updates to internal departments
• Process client and field requests including compliance reporting, insurance processing, loan status updates, and verification events
• Escalate client impacts as needed and collaborate with cross-functional teams to resolve discrepancies
• Research issues thoroughly, provide corrective actions, and prepare clear communications for clients and stakeholders
• Maintain quality standards to reduce risk and support state requirements
Minimum Qualifications
• High School Diploma or GED required
• 1–2 years of relevant client service or insurance experience preferred
• Strong written and verbal communication skills with ability to manage high-volume workloads
Core Tools & Systems
• Email management systems (e.g., Outlook or similar platforms)
• Loan servicing and insurance processing systems
• Case tracking and document management systems
Preferred Skills
• Experience in insurance, loan servicing, or financial services environments
• Ability to multi-task across multiple systems with strong attention to detail
• Demonstrated critical thinking, data analysis, and problem-solving skills
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